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<p style="font-size: small; color: rgb(34, 34, 34);"><strong>Office Manager</strong></p><p style="font-size: small; color: rgb(34, 34, 34);">Bring your organization, communication, and customer care skills -- this is not your average desk job.</p><p style="font-size: small; color: rgb(34, 34, 34);">At ATC Rug Washing &amp; Specialty Cleaning Services, we don't just clean rugs; we preserve heirlooms, restore delicate fibers, and deliver five-star results across Long Island. As our new Office Manager, you'll be the friendly, organized hub that keeps our operations running smoothly and our customers smiling.</p><p style="font-size: small; color: rgb(34, 34, 34);">Founded in 1978, ATC Rug Washing &amp; Specialty Cleaning Services is a third-generation, family-owned business based in Farmingdale, NY. We specialize in professional rug washing and in-home specialty cleaning services -- from carpet and upholstery to tile, wood floors, and more. We've grown rapidly in recent years by delivering craftsmanship, care, and communication that stand out.</p><p style="font-size: small; color: rgb(34, 34, 34);">Learn more about us at:&nbsp;<a href="https://atcrugwashing.com/" rel="noopener noreferrer" target="_blank" style="color: rgb(17, 85, 204);">https://atcrugwashing.com</a></p><h3><strong>About the Role</strong></h3><p style="font-size: small; color: rgb(34, 34, 34);">This is a customer service and administrative support role -- ideal for someone who enjoys helping people, managing details, and keeping a busy small business organized. You'll be the first point of contact for our clients, supporting both in-shop operations and our mobile cleaning teams.</p><p style="font-size: small; color: rgb(34, 34, 34);">No two days are the same. You'll balance phone and email communication, scheduling, invoicing, and general office coordination -- all while ensuring our clients and team members get what they need, when they need it.</p><h3><strong>Responsibilities</strong></h3><h4><strong>Billing and Invoicing</strong></h4><ul><li>Prepare, issue, and reconcile invoices; ensure jobs are properly closed and marked paid in the CRM (Jobber)</li><li>Monitor balances, resolve billing discrepancies, and support timely collections activities</li><li>Maintain accurate records, file documentation, and process wholesale and program invoices as assigned</li></ul><h4><strong>CRM and Workflow Management</strong></h4><ul><li>Enter and update all job details, status changes, and payments in Jobber with high data integrity</li><li>Coordinate daily technician and logistics routes, including service calls and pickup/drop-off schedules</li></ul><h4><strong>Customer Communications</strong></h4><ul><li>Proactively call and text customers for scheduling, pickup/drop-off confirmations, and rug-ready notifications</li><li>Conduct post-job follow-ups and send review requests via Chirp to support reputation management</li><li>Perform routine Chirp check-ins and ensure prompt, professional responses across channels</li></ul><h4><strong>Reporting and Administration</strong></h4><ul><li>Maintain spreadsheets for budget tracking and operational reporting; ensure data completeness and accuracy</li><li>Support program billing and general filing requirements</li></ul><h4><strong>Revenue Support</strong></h4><ul><li>Identify appropriate upsell opportunities and document outcomes; eligible for commission-based incentives</li></ul><h4><strong>General Office Support</strong></h4><ul><li>Greet customers and answer phone and email inquiries with professionalism and warmth</li><li>Assist with inventory tracking, supply orders, and vendor coordination</li><li>Handle general administrative and office management duties as needed</li><li>Uphold our reputation for prompt, courteous, and high-quality service</li></ul><h3><strong>Qualifications</strong></h3><ul><li>2+ years of experience in office administration, customer service, or a related role</li><li>Strong verbal and written communication skills</li><li>Proficient with computers, email, and office software (QuickBooks and Jobber experience a plus)</li><li>Detail-oriented, organized, and dependable</li><li>Ability to prioritize and manage multiple tasks with minimal supervision</li><li>Positive attitude, professional demeanor, and commitment to teamwork</li><li>Authorized to work in the U.S.</li></ul><h3><strong>Compensation &amp; Benefits</strong></h3><ul><li>Full-time position, Monday-Friday schedule</li><li>Competitive pay based on experience ($23-$27/hour range anticipated)</li><li>Paid sick time (per NY state law)</li><li>Opportunities for growth and advancement</li><li>Supportive, family-owned team environment</li></ul><h3><strong>Ready to grow with a trusted local company?</strong></h3><p><br></p>

Office Manager

Do you have at least 2 years of experience in office administration, customer service, or a similar client-facing role?

Are you familiar with any CRM or scheduling tools (e.g., Jobber, ServiceTitan, Housecall Pro, or similar)?

This role requires working on-site Monday–Friday in Farmingdale, NY. Are you able to reliably commute or relocate for this position?

Office Manager

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